Returns
Faulty Returns
We want you to be satisfied with your purchase but if the products are faulty, wrongly described or different from a sample shown, we’re so sorry! We will meet our legal obligations and refund or exchange the product.
Please send as a message through our website stating the fault within 14 days from day of purchase. We will then ask you to send back the product back to us by post or to a click and collect location.
Change of Mind Returns
If you change your mind about a product you purchased from us online or in-store, we will refund the purchase price, or exchange within 14 day from the day of purchase subject to the following conditions:
In the case of online purchases, refunds will not include the cost of shipping
Products purchased online store can be returned at any time by the customer with proof of purchase;
Where possible all refunds will be returned to the original forms of payment, otherwise an alternative refund tender will be offered; Items must be in original sale condition (unworn, unwashed, or otherwise unused with original tags/labels attached);
You may be asked to provide personal details for returns or exchanges. These details will be used for the purpose of processing the return and .
Items purchased online can be returned to a click and collect location with proof of purchase. In the case of online purchases, refunds will not include the cost of shipping, except as provided below.
Shipping costs may be refunded on faulty items only if the entire order is being returned and the customer provides proof of the shipping amount